About A.T. Protective Services

We recently had the privilege of speaking with Commissioner Brandon Sterling of A.T. Protective Services. Brandon is the Chief Training Officer and Commissioner of Special Police for both A.T. Protective Services and its sister company, A.T. Protection Services, which operate under the same parent company. These security service providers offer a wide range of security solutions across seven states in the United States, including armed and unarmed guarding, as well as a law enforcement division of special police, primarily in the District of Columbia.

The Challenge

As industry-leading security providers, A.T. Protective Services faced challenges related to documentation, including shift reports, incident reports, and other industry-specific documentation. Managing these reports across seven states and diverse client needs required a significant amount of time and effort. Commissioner Sterling found himself dedicating more time to form creation and management, which detracted from his ability to oversee operations effectively. Recognizing the increasing demand for accurate and timely reporting, he saw the need for a streamlined solution.

The Solution: The 1st Reporting App

After testing numerous applications, Commissioner Sterling found that most fell short of providing a truly effective solution—until he discovered 1st Reporting.

“It has been an absolute game changer working with 1st Reporting because our officers are able to all go to one location digitally either from a desktop, a laptop, a tablet, or a cell phone in order to access all of these different reports and custom templates that are already in the system ready for us, which most of them actually all of them are useful for our organization in the industry of which we operate.”

Unlike other applications that offered only limited functionality, 1st Reporting enabled personnel to access recorded data and include media directly in reports.

“… to be able to take photographs, a video, these things are extremely important to the clients and have made a huge turnaround for our business.”

Beyond media integration, the app also allowed for real-time reporting and updates to clients.

“Additionally, we’re able to add those clients to our system and 1st Reporting, allowing them to be able to get those reports in real time as soon as they’re submitted. … they can see that specific report in full detail with GPS tracking to show exactly where that officer was when they submitted that report.”

Seamless Implementation

Every company prioritizes cost-effectiveness, and A.T. Protective Services is no exception. Not only did 1st Reporting meet their budget expectations, but it also exceeded them with its range of features and ease of integration. The support team was readily available, although the system was so intuitive that minimal assistance was needed.

“… (1st Reporting) was there from the beginning to help get me integrated as well with some of the tech support team … but I ended up not really needing much help from anybody because it was so user-friendly.”

Training personnel on the platform was equally effortless.

“Let me tell you: My personnel, the majority of them already had it down pat on how to use the system because it’s so simple, so easy and user friendly. There really was no need to put them through training on how to use it.”

Key Features and Benefits

A.T. Protective Services found that many of the app’s features significantly improved efficiency, but one, in particular, stood out:

“Being able to add a client to our system so that they can get the reports directly is huge because it saves time from myself or anyone in my administrative staff having to, or even our supervisors out in the field, having to look up each of the reports, individually downloading them and sending them all in an email with a cluster of reports.”

Enhanced Transparency and Collaboration

The full integration of 1st Reporting into operations not only improved efficiency but also provided real-time transparency to clients. They could access reports, view media, and receive accurate updates through a customizable notification system.

“1st reporting itself has been monumental and essential and a key aspect in making our agency a ‘go to’ premier agency for a lot of clients in all of the states that we operate in.”

Real-Time Access and Task Management

Beyond reporting, 1st Reporting also serves as a task delegation tool, allowing responsibilities to be assigned to any member of the team at various levels.

“It allows for more efficiency because we can pretty much hand out tasks and delegate to our personnel, whether it be somebody in my administrative staff, one of my managers or officials, or one of my field supervisors. I can even delegate to a first line supervisor, someone who is a corporal, maybe is in charge of a specific shift at a particular location. That has been extremely helpful.”

Operational Impact and Measurable Results

Commissioner Sterling emphasized the substantial impact that 1st Reporting has had on A.T. Protective Services. Not only has it improved the overall reporting process, but it has also optimized operations, streamlined communication, and enhanced service quality for clients across multiple states.