Adding / Updating Billing Information

Adding / Updating Billing Information

Purpose

This article explains how to add or update the payment method associated with your account.

Prerequisites

• You must be the Account Creator to access and update the account's billing information.
• You will need the new payment method information available when making an update.

Browser Instructions

Step 1: Open Billing

1. In the upper-left corner of the application, click the Account Name.
2. Select Billing.

Step 2: Locate the Payment Method

1. Locate the Payment Method section.
2. Your current payment method will be displayed.

Step 3: Replace the Payment Method

1. Click Replace next to the existing payment method.
2. Enter the new payment information.
3. Follow the prompts to complete the update.

Step 4: Confirm the Update

Once the new payment information has been successfully submitted, the updated payment method will appear under Payment Method.

Frequently Asked Questions

Why can't I access the Billing page?

Only the Account Creator has access to the account's billing information.

Can I update my billing information at any time?

Yes. The Account Creator can replace the existing payment method at any time during their subscription.