Transforming Operations: How 1st Reporting Optimizes Efficiency and Safety Across Industries

Posted 25.10.23 by:

Workers are shown happy after a meeting addressing the implementation of the 1st Reporting app.

For the industries of today, the ability to swiftly adapt to change and maximize efficiency has become paramount. Enterprises, the titans of industry, understand this all too well. They recognize that success hinges not just on the quality of their products or services but also on their capacity to streamline operations and mitigate risks seamlessly.

Enter 1st Reporting—a transformative application designed to redefine the way businesses across diverse industries manage incidents, inspections, and field documentation. 

This application is a digital marvel emerging as a game-changer, offering Enterprise-tier companies a unique blend of adaptability, customization, and real-time control.

As we embark on this journey, join me in unveiling how different industries are reaping the boundless benefits of robust reporting solutions like 1st Reporting. In this comprehensive exploration, I will delve into the versatility of this innovative app, its uncanny ability to mold itself to industry-specific needs, and its power to enhance visibility and expedite emergency responses. 

Welcome to the future of precision, where industries thrive, challenges fade, and success is meticulously documented. Welcome to the world of 1st Reporting.

Table of Contents

The Versatility of 1st Reporting

Workers perform an equipment inspection, using 1st Reporting on a laptop to document their findings.

In a dynamic workplace, you need versatile solutions that you can adapt to suit each scenario. Furthermore, you likely also use multiple device types, so not only does a solution need to work for your organization’s unique scenarios, but it also has to work with the technology you have in place.

Some might consider the requirements mentioned above a bit of a tall order, but that’s not where we stop expecting more. A good incident, audit, or mobile reporting solution also needs compatibility with existing frameworks, like Microsoft Teams® and Power BI®.

Of course, all of these points are irrelevant if you can’t collaborate with others in your organization. Therefore, the solution must also permit remote access and cloud storage features that are secure and accessible to your selected team members.

Let’s look deeper into the 1st Reporting app and similar solutions to truly understand how you can benefit from implementing a robust digital reporting platform like 1st Reporting.

Customization for Industry-Specific Needs

Service vehicles sit at the edge of a road.

Taking a high-level approach to incident and inspection management solutions leaves us with the growing consideration that customization is the name of the game.

Customization permits you to adjust your reports to suit your branding, your standard operating procedures, and even your KPI reporting after the fact. 1st Reporting is there for you, with a fully customizable report builder built into our reporting platform. 

A screenshot of the templates and builder start screen in 1st Reporting.

With our custom form builder, you can take any of our standard forms and modify them as you see fit. Furthermore, you can create entirely new reports from scratch. Our straightforward form builder works on any device that runs our software – Laptops, Desktops, Tablets, and smartphones. In essence, Windows, Mac, Android, or iOS platforms run our reporting software easily.

Enhanced Visibility with GPS Tracking

A screenshot of the map dashboard in the 1st Reporting app.

Managing multiple teams across multiple locations is a challenge on the best of days. Include mobile teams and varied work sites and conditions, and you’ve got a real task managing ahead of you. However, it doesn’t have to be so difficult.

Using the latest in Global Positioning technology (GPS), the 1st Reporting platform offers a powerful visual management dashboard where you can filter by report type and even change your view to any of the following:

  • Road map view
  • Aerial map view
  • Bird’s eye map view
  • Streetside map view

Utilizing the powerful map features makes managing teams easy, primarily when you’ve implemented checkpoints to their daily duties. Checkpoints like daily vehicle inspections, PPE or truck inventory checklists, site inspections, or job safety analysis are incorporated into your team’s day, and you get a snapshot of what stage of duties your team is and also where those duties occurred.

A real-time notification is added to a report completion process, and you have so much more than a management dashboard with customizable and filtered map views – you’ve got real-time decision-making capabilities.

Speaking of real-time notifications, let’s talk about response times (and how you can quickly improve them with 1st Reporting).

Faster Emergency Response Times

An emergency response vehicle is shown. Learn how to speed up your response times using 1st Reporting.

1st Reporting has a powerful notification system built-in to our reporting application software. Using the notification system, you can create custom notifications that are delivered instantly in real time based on the triggers you select. For example, you could have your teams complete a job hazard analysis prior to starting work. If you were to set a custom notification to trigger upon report submission, you could easily manage teams at multiple locations using this feature. Furthermore, you’d know exactly where they were and what stage of duties based on the notifications received. 

Any industry could benefit from real-time, data-driven decision-making processes. Whether you run mobile technicians, multiple locations, or entire office campuses of individuals, having a real-time notification system for reporting increases your ability to respond to emergencies or other events.

There are specific industries that are leading the way in digitizing their reporting processes. Let’s look at a few of the sectors that are highly improved and benefit from using a robust reporting platform like 1st Reporting.

14 Industries – Benefits, Examples, and What the Data Tells Us About Digital Reporting

Utility workers work on power lines after completing a job hazard analysis using 1st Reporting.

Jump To Your Industry:

  1. Construction
  2. Education
  3. Emergency Services
  4. Field Services
  5. Healthcare
  6. Hospitality
  7. Law Enforcement
  8. Manufacturing
  9. Property Management
  10. Retail
  11. Security
  12. Staffing
  13. Transportation
  14. Utilities


Benefits Of Using 1st Reporting in Construction

1st Reporting streamlines incident reporting on your construction sites, allowing immediate documentation of safety concerns. Your safety officer can make custom forms for different job sites, and GPS tracking ensures that your management team can monitor progress and safety in real-time.

Specific Use Case Examples

  • Safety Incident Reporting: Construction managers can use 1st Reporting to swiftly document safety incidents such as falls, equipment malfunctions, or hazardous conditions on job sites, ensuring prompt resolution and compliance with safety regulations.
  • Quality Control Inspections: Inspectors can create custom forms to perform quality control checks during construction projects. This concept could include documenting materials, quality, and adherence to project specifications, thereby maintaining construction quality or compliance.
  • Equipment Maintenance Logs: Construction firms can track equipment maintenance and repairs using 1st Reporting. You can utilize customized forms to help log equipment issues and repair requests, reducing downtime and optimizing equipment performance.

What The Data Tells Us

According to the US Bureau of Labor Statistics1, in 2020, the incidence rate for nonfatal falls, slips, and trips was 52.5 cases per 10,000 full-time workers (0.525%). Meanwhile, for all workers, the incidence rate was a mere 22.9 cases per 10k or 0.229%. What these numbers tell us is that construction typically has double the injuries from falls by percentage of workers than the average of all other workers. The high incidence rate means that reducing incident response and increasing incident prevention with a tool like 1st Reporting should be one of your top priorities.


Benefits Of Using 1st Reporting in Education

In educational institutions, your team can use 1st Reporting to report safety hazards, maintenance issues, or student incidents. Custom forms can include sections for teacher feedback, and you can program instant notifications for fast response to emergencies.

Specific Use Case Examples

  • Student Incident Reporting: Teachers and school staff can report student incidents, accidents, or behavioral concerns in real time, ensuring swift response and improved student safety.
  • Maintenance Requests: Educational institutions can use 1st Reporting to streamline maintenance requests for classrooms, facilities, and equipment. Custom forms can capture details, prioritize requests, and enhance the learning environment.
  • Security Checks: School security personnel can perform routine security checks and report any suspicious activity or safety concerns. Customized forms can assist in documenting security incidents and improvements.

What The Data Tells Us

According to the National Center for Education Statistics2, 77%2 of public schools reported one or more incidents of crime in the 2019-2020 school year. That figure equates to a total of 1.4 million cases. If that’s not a case for reducing crime incident response in education, then I don’t know what is.

Emergency Services

Benefits Of Using 1st Reporting in Emergency Services

Emergency service providers can benefit from 1st Reporting by documenting incidents and responses. GPS tracking helps teams locate incidents quickly, while custom notifications ensure that critical information reaches responders immediately, drastically lowering response time potential.

Specific Use Case Examples

  • Incident Documentation: Emergency responders can document incident details, such as accident scenes or medical emergencies, using customized forms. It facilitates accurate reporting and ensures a thorough response.
  • Resource Allocation: Emergency service managers can utilize GPS tracking to allocate resources to incidents based on their proximity efficiently, improving response times and resource utilization.
  • Training and Drills: Emergency service organizations can use 1st Reporting to manage training exercises, certifications tracking, and drills. Custom forms assist in evaluating performance and identifying areas for improvement.

What The Data Tells Us

The National Safety Council3 shared a recent study that highlights the potential for emergency vehicle crashes relating to the use of lights and sirens. The study found that without using sirens and lights, the crash rate was 4.6 per 100,000. Interestingly, that number increases to 5.5 when emergency crews use their vehicle lights and sirens. 

Using the public reporting features of the 1st Reporting platform, you could do a similar study within your emergency personnel to reveal trends in your operations. Identifying these trends could help you and your team lower response times and offer a higher standard of care through straightforward report documentation.

Field Services

Benefits Of Using 1st Reporting in Field Services

Field service organizations can use 1st Reporting to streamline inspection processes. Custom forms can include checklists and documentation requirements, and real-time reporting ensures timely action on issues in the field.

Specific Use Case Examples

  • Equipment Inspections: Field service technicians can perform equipment inspections and report maintenance needs in the field. Custom forms help maintain equipment reliability and reduce downtime.
  • Inventory Audits: Organizations involved in field services can use 1st Reporting to conduct inventory audits at various locations or in their service vehicles. Customized forms facilitate accurate tracking of inventory levels, tools, and equipment.
  • Client Site Visits: Field service providers can document client site visits and service deliveries, ensuring transparency, client satisfaction, and timely invoicing.

What The Data Tells Us

According to OSHA4 (Occupational Safety and Health Administration), the most frequently violated standards are fall protection (in construction) and hazard communication in the general industry. These numbers show that the two most frequent failures are with the use of Personal Protective Equipment and communicating hazards. Both of these concerns are easily rectified with a few standard procedures and completing reports using the 1st Reporting platform.


Benefits Of Using 1st Reporting in Healthcare

Hospitals and healthcare facilities can use 1st Reporting to report patient incidents, equipment malfunctions, and maintenance needs. Custom forms can capture essential patient data, and GPS tracking aids in identifying trends for incident submission.

Specific Use Case Examples

  • Patient Incident Reporting: Healthcare professionals can report patient incidents, falls, or adverse events quickly. Custom forms capture essential patient information for proper follow-up and risk mitigation.
  • Equipment Maintenance: Hospitals can use 1st Reporting to track the maintenance of medical equipment. Customized forms assist in recording equipment issues and scheduling timely maintenance.
  • Medication Error Reporting: Healthcare facilities can streamline the reporting of medication errors or adverse drug reactions. Custom forms help maintain patient safety and regulatory compliance.

What The Data Tells Us

The World Health Organization (WHO) states that the estimate in high-income countries for potential harm to a patient is as high as 1 in 10. Furthermore, estimates state that nearly 50% of such incidents are preventable. These numbers tell us that healthcare facilities would benefit (and so would the patients) from a robust and straightforward reporting process using 1st Reporting to help identify trends in patient incident occurrence.


Benefits Of Using 1st Reporting in Hospitality

In the hospitality industry, 1st Reporting can be used to report guest complaints, maintenance needs, or security incidents. Custom forms can cater to specific hotel departments, ensuring efficient issue resolution.

Specific Use Case Examples

  • Guest Feedback and Complaints: Hotel staff can use the 1st Reporting – Public Reporting feature to document guest feedback and complaints efficiently. Custom forms assist in addressing guest concerns promptly, enhancing the guest experience.
  • Maintenance Requests: Hospitality managers can streamline maintenance requests for rooms, facilities, and common areas. Customized forms ensure timely resolution and maintenance efficiency.
  • Security Incidents: Security personnel in hospitality can report and document security incidents or breaches. Custom forms help enhance security measures and guest safety. Furthermore, the implementation of our real-time notifications means that security personnel can react and respond to incidents in real-time.

What The Data Tells Us

In the hospitality industry, the majority of Workers’ Compensation claims seen by AmTrust Financial6 are in the housekeeping department. These workers typically work in an unsupervised manner, and many unwitnessed events occur. In fact, the incident rate of said workers is 4.3, while the total for all other industries is 3.1. This data reveals that trend analysis in the housekeeping departments of hospitality is essential to lowering incidents, injuries, and Workers’ Compensation claims. 1st Reporting is the perfect tool for documenting these incidents and analyzing the data recorded to lower incidents and injuries in hospitality.

Law Enforcement

Benefits Of Using 1st Reporting in Law Enforcement

Law enforcement agencies can benefit from using 1st Reporting for incident documentation, evidence collection, and vehicle and equipment tracking. Custom forms can align with different types of cases, and GPS tracking aids in locating incidents or suspect trends.

Specific Use Case Examples

  • Evidence Collection: Law enforcement officers can use 1st Reporting to document evidence collected at crime scenes, customized forms aid in recording critical details for investigations.
  • Shift Reports: Police officers can streamline shift reporting, documenting incidents, arrests, and observations in real time. Custom forms help maintain accurate records and improve situational awareness. Furthermore, the custom notifications feature means that supervisory officers can make informed decisions in real time to support their team.
  • Vehicle or Equipment Safety Reports: Officers can utilize customized forms to request vehicle or equipment maintenance, repair, or replacement. Due to the application’s versatility, officers could complete these reports right on their phones.

What The Data Tells Us

According to the FBI7, there were 59 officers killed in the line of duty between January and September 2021. Furthermore, over 60,000 officers were assaulted on the job in 2020. These numbers tell us there is no shortage of incidents among police officers in the US. Therefore, an incident reporting system that is both secure and customizable is a fantastic solution for reporting incidents within the force.


Benefits Of Using 1st Reporting in Manufacturing

Manufacturing plants can use 1st Reporting for safety incident reporting, equipment maintenance, and quality control checks. Your team can design custom forms for different production lines, and real-time reporting ensures swift responses, reducing potentially costly downtime.

Specific Use Case Examples

  • Safety Incident Tracking: Manufacturing facilities can track safety incidents and near misses using customized forms. It helps identify trends and implement safety improvements and compliance.
  • Equipment Downtime Logs: Manufacturers can use 1st Reporting to log equipment downtime instances, including the causes and actions taken. Customized forms assist in minimizing production disruptions, while instant notifications help enable maintenance teams to respond in real time.
  • Quality Assurance Inspections: Manufacturers can conduct quality assurance inspections on the production line. Custom forms help ensure product quality and compliance with industry standards while making QA reviews efficient and effective.

What The Data Tells Us

In 2020, according to the Bureau of Labor Statistics8, there were over 373,000 total recordable cases of nonfatal injury or illness. Furthermore, of these injuries and illnesses, a total of over 135,000 involved lost time accidents (days away from work). These numbers reveal that in the manufacturing sector, prevention of injuries and illness is a top priority. Utilizing a platform like 1st Reporting for preventive inspections is one way to reduce injuries and illnesses by taking advantage of the customization features and instant notifications – enabling organizations to reduce response times drastically.

Property Management

Benefits Of Using 1st Reporting in Property Management

Property management companies can streamline maintenance requests, tenant complaints, and property inspections with 1st Reporting. Custom forms can include tenant contact information, and GPS tracking helps prioritize tasks efficiently.

Specific Use Case Examples

  • Tenant Complaints: Property managers can efficiently handle tenant complaints and maintenance requests using customized forms and the 1st Reporting – Public Reporting features. These processes improve tenant satisfaction and help you identify trends in property maintenance.
  • Routine Inspections: Property management teams can perform regular property inspections, documenting the condition of units and common areas. Custom forms help ensure property upkeep and enable you to make data-driven property decisions.
  • Lease Renewal Process: Property managers can streamline the lease renewal process, documenting negotiations, agreements, and tenant preferences.

What The Data Tells Us

There are over 310,000 property management companies in a market topping $90 billion dollars, according to Strategic Market Research9. Of these companies, there are over 124,000 property managers, many of whom travel to multiple locations regularly as a part of their everyday operations. Given the extent of travel, locations, and potential for incidents or property damage, it stands to reason that a robust reporting platform serves industry professionals well. A mobile and customizable application like 1st Reporting is the perfect tool for property managers who want to maintain compliance and reduce incidents, property damage, and the time to respond to either.


Benefits Of Using 1st Reporting in Retail

In the retail sector, companies use 1st Reporting for store inspections, customer incident reports, and inventory checks. You can tailor custom forms for different store locations, and real-time reporting aids in loss prevention.

Specific Use Case Examples

  • Inventory Replenishment: Retailers can put 1st Reporting to use to track inventory levels and automate replenishment requests when stock runs low. Custom forms help maintain efficient supply chains.
  • Loss Prevention: Retail stores can report and document incidents related to theft or loss prevention. Utilizing the custom notification features, your store security personnel could react in real time to loss prevention reports submitted by suspecting staff.
  • Store Maintenance Requests: Retailers can streamline store maintenance requests, addressing issues like broken fixtures or lighting. 

What The Data Tells Us

According to a study by the National Retail Federation10 in conjunction with the Loss Prevention Research Council, shrinkage in retail topped $94.5 billion in losses in 2021. Furthermore, retail witnessed a 26.5% increase in organized retail crime in the same year, a significant increase from the past. Given the extent of retail losses and incidents involving violence, it’s prudent that retailers consider a robust reporting solution like 1st Reporting to help reduce and prevent these incidents in the retail sector.


Benefits Of Using 1st Reporting in Security

Security firms can benefit from 1st Reporting for incident documentation, patrol tracking, and security assessments. You can design custom forms for different client locations, and GPS tracking ensures thorough coverage.

Specific Use Case Examples

  • Security Incident Reports: Security firms can document security incidents and report them to clients in real time. Custom forms can include incident details and recommendations for improvements.
  • Patrol Tracking: Security personnel can use GPS tracking to document patrol routes and incidents encountered during patrols. It enhances security coverage and accountability.
  • Access Control Audits: Security providers can perform access control audits at client locations, ensuring compliance with security protocols. Custom forms help maintain secure access points for each type of security situation your team encounters.

What The Data Tells Us

According to information from Zippia11, over 820,000 security guards are currently working in the USA. Furthermore, it’s known within the industry that vandalism is the most common offense encountered by security staff. Drafting reports of property damage and vandalism is easy with 1st Reporting – security officers can submit reports right from their device, ensuring that all the correct information (and even photos or video) make their way onto reports.


Benefits Of Using 1st Reporting in Staffing

Staffing agencies can use 1st Reporting to manage team member issues, client feedback, and on-site evaluations. Custom forms can capture relevant information for each assignment, and real-time reporting aids in problem-resolution response.

Specific Use Case Examples

  • Team Member Performance Evaluations: Staffing agencies can conduct team member performance evaluations for placements. Customized forms assist in providing feedback to both employees and clients.
  • Client Satisfaction Surveys: Staffing firms can use 1st Reporting to gather client feedback and satisfaction data. 
  • Onboarding Documentation: Staffing agencies can streamline the onboarding process, documenting required team member paperwork and compliance checks. Custom forms ensure thorough onboarding.

What The Data Tells Us

In 2022, the revenue from the global staffing industry reached just shy of $650 billion (USD), according to Statista12. This revenue followed two years of continuous growth, with the pandemic only a minor hiccup in the numbers. Post-pandemic figures show that the industry has bounced back and even surpassed pre-pandemic numbers. Given the growth in the staffing industry, it stands to reason that the need for mobile reporting will only grow as well. That’s one of the many reasons why so many staffing agencies are turning to 1st Reporting to document workplace conditions, hours, and even worker evaluations.


Benefits Of Using 1st Reporting in Transportation

In the transportation industry, your team can use 1st Reporting to report vehicle incidents, route deviations, and delivery status. Transportation firms can use the custom form builder to create inspection forms for different types of vehicles, and GPS tracking ensures efficient fleet management.

Specific Use Case Examples

  • Vehicle Maintenance Logs: Transportation companies can track vehicle maintenance and repair history using customized forms. It ensures the safety and reliability of their fleets.
  • Route Optimization: Logistics teams can use 1st Reporting to optimize delivery routes and report any deviations or issues encountered during transport. 
  • Incident Reporting for Drivers: Transportation companies can empower drivers to report incidents, accidents, or vehicle malfunctions promptly. 

What The Data Tells Us

Information from the US Bureau of Labor Statistics13 shares that there were over 54,000 nonfatal work-related incidents in 2020 that led to time off work of one day or longer. That’s more than one per minute, for every minute of every day for the whole year. Considering that little will change in the next five to ten years, your team must respond to these incidents quickly. 

In order to facilitate safe operation, vehicle inspections, and reports are a must – and there’s no better tool to handle the job than 1st Reporting. Using a mobile reporting platform like 1st, logistics companies the world over are getting ahead of their incident response times.


Benefits Of Using 1st Reporting in Utilities

Utility companies can use 1st Reporting for field inspections, equipment maintenance, and outage reporting. You can design custom forms for different types of utility assets, and real-time reporting aids in rapid response during outages.

Specific Use Case Examples

Equipment Inspections: Utility companies can use 1st Reporting for equipment inspections, documenting the condition of utility assets. Furthermore, custom forms ensure infrastructure reliability by catering to specific scenarios.

Outage Reporting: Utilities can streamline outage reporting and response with the 1st Reporting – Public Reporting features. GPS tracking helps identify affected areas, and custom notifications can inform dispatchers of required team routing and placement in real time.

Environmental Compliance: Utility providers can report and document ecological compliance measures and incidents. Custom forms ensure adherence to regulations and sustainability goals.

What The Data Tells Us

From 2017 to 2021, the utility industry showed a significant decline of 72% in severe injuries and fatalities, according to a report14. Why? It’s simple: utility organizations are taking more proactive approaches to worker safety. In fact, many utility companies are using tools like 1st Reporting to reduce response time and help proactively secure safer working conditions. 1st Reporting is proud to be a contributor to this positive change.

Consider This

Today’s organizations rely on adaptability and efficiency – they are crucial to operations. To this end, 1st Reporting emerges as the beacon of change. It is a versatile mobile solution that transcends industries, reshaping the way organizations manage incidents, inspections, and field documentation.

From construction sites to healthcare facilities, hospitality to law enforcement, and beyond, 1st Reporting is the cornerstone of precision and progress. It offers customization tailored to your industry’s specific needs, provides real-time visibility with GPS tracking, and revolutionizes response times with custom notifications.

The data tells a compelling story—a story of safer workplaces, streamlined operations, and proactive risk management. But it’s not just about the numbers; it’s about the tangible impact on your enterprise.

So, whether you lead an Enterprise-tier company or aspire to reach those heights, consider the transformative power of 1st Reporting. It’s the tool that bridges the gap between challenges and solutions, between aspirations and achievements.

Explore the possibilities, and let 1st Reporting elevate your organization to new heights of efficiency and excellence.

Article Sources

  1. Helmick, Nichole. 2022. “Workplace Injuries and Job Requirements for Construction Laborers : Spotlight on Statistics: U.S. Bureau of Labor Statistics.” November 3, 2022.,-View%20Chart%20Data&text=In%202020%2C%20the%20incidence%20rate,all%20workers%20(22.9%20cases)..
  2. ‌“The NCES Fast Facts Tool Provides Quick Answers to Many Education Questions (National Center for Education Statistics).” 2019. National Center for Education Statistics. 2019.,students%20enrolled%20in%202019%E2%80%9320..
  3. ‌“Emergency Vehicles – Injury Facts.” 2023. Injury Facts. April 25, 2023.,ambulance%20is%20transporting%20a%20victim..
  4. ‌“Commonly Used Statistics | Occupational Safety and Health Administration.” 2022. 2022.
  5. ‌World. 2019. “Patient Safety.” World Health Organization: WHO. March 9, 2019.,50%25%20of%20them%20being%20preventable..
  6. ‌“Most Common Injuries in the Hospitality Industry | AmTrust Financial.” 2023. AmtrustFinancial. 2023.
  7. ‌“FBI Releases Statistics for Law Enforcement Officers Assaulted and Killed in the Line of Duty | Federal Bureau of Investigation.” 2021. Federal Bureau of Investigation. 2021.
  8. ‌“Manufacturing, 2016-2020 : U.S. Bureau of Labor Statistics.” 2022. November 17, 2022.
  9. ‌“Property Management Industry Statistics & Growth Trends 2023.” 2023. 2023.
  10. ‌”2022 RetailSecuritySurvey – National Retail Federation” 2023.
  11. “Security Guard Demographics and Statistics [2023]: Number of Security Guards in the US.” 2021. January 29, 2021.
  12. ‌“Topic: Staffing Industry Worldwide.” 2023. Statista. Statista. 2023.
  13. ‌“Nonfatal and Fatal Work-Related Transportation Incidents in 2019 and 2020 : The Economics Daily: U.S. Bureau of Labor Statistics.” 2022. August 5, 2022.
  14. ‌Facility Executive. 2023. “Serious Injuries and Fatalities on Decline in Utilities Industry.” Facility Executive Magazine. April 11, 2023.

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